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NTT DATA Recruitment Drive 2024 || Applications Managed Services Engineer (L1)-1 || Hyderabad, India
NTT DATA Recruitment Drive 2024 | Applications Managed Services Engineer (L1)-1
Job Overview
NTT DATA is hiring for the position of Applications Managed Services Engineer (L1)-1 in Hyderabad, India. Below are the details for this position.
| Company | NTT DATA |
|---|---|
| Position | Applications Managed Services Engineer (L1)-1 |
| Location | Hyderabad, India |
| Job Type | Full-Time |
| Job Category | Technical Engineering |
About the Role
The Applications Managed Services Engineer (L1) is an entry-level engineering role, responsible for providing support and monitoring managed services for clients' Packaged Application technologies such as ERP, Middleware, and other business-critical software environments.
Key Responsibilities
- Monitor client Packaged Application technologies such as ERP, Middleware, and other business-critical software.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigate first-line incidents assigned and identify the root cause of incidents and problems.
- Fulfill approved requests following agreed procedures.
- Provide telephonic or chat support to clients when required.
- Execute approved maintenance activities, including patching and configuration changes.
- Follow the required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure the efficient and comprehensive resolution of incidents and requests.
- Proactively identify opportunities for work optimization.
- Update existing knowledge articles or create new ones.
- Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
- May also contribute to/support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
Knowledge and Attributes
Successful candidates should have the ability to communicate and work across different cultures and social groups, maintain a positive outlook, and work well under pressure. Additionally, they should be proactive in identifying opportunities for work optimization and client satisfaction.
Academic Qualifications and Certifications
- Bachelor's degree or equivalent qualification in Information Technology/Computing, or demonstrated equivalent work experience.
- Certifications relevant to the services provided will be advantageous.
Required Experience
- Entry-level experience or completion of the relevant intern program.
- Experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
- Basic knowledge of infrastructure and technology within the supported technical domain (ERP, Windows, Linux, SQL, Oracle Middleware, and Webserver, etc.).
Why Join NTT DATA?
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we embrace diversity and inclusion and offer opportunities for career growth and development.
How to Apply
Interested candidates can apply using the link below:
Apply Now(Apply before the link expires)
Note: Only shortlisted candidates will be contacted for further rounds.
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