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eClerx Recruitment Drive 2024 | Analyst Position | Pune, India
eClerx Recruitment Drive 2024 | Analyst Position
Job Overview
eClerx is hiring for the position of Analyst Position in Pune, India. Below are the details for this position.
| Company | eClerx |
|---|---|
| Position | Analyst |
| Location | Pune, India |
| Salary Package | As per Company Standards |
| Required Qualifications | Bachelor’s degree in any field |
| Job Type | Full-Time |
| Posted Date | 29th July 2024, 04:42 PM |
| Job ID | 75485 |
What will you do?
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Qualifications
- Bachelor's Degree
What Skills you should have?
- Fresher or 1-year experience in
- Possess good working knowledge of Excel and PowerPoint
- Ability to develop and analyze ticket
- Proven ability to self-check work to ensure results are error-free
- Ability to communicate effectively with clients
- Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts
Key Responsibilities
- Review tickets/order IDs base on input documents provided by client
- Communicate effectively to take appropriate steps to resolve customer's problems
- Checking status of services on account in client tools
- Excellent multi-tasking and creative problem solving skills
- Ability to act swiftly and decisively when dealing with critical situations – ability to assess situations and initiate appropriate action
- Updating order details status in internal as well as client tools
- Should be able to create daily report and share with client base
- Meet process expectations with high quality standards and adherence to SLAs
- Works collaboratively with team & Project Manager to ensure timely delivery of project
How to Apply
Interested candidates can apply using the link below:
Apply Now(Apply before the link expires)
Note: Only shortlisted candidates will be contacted for further rounds.
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