BT Group Recruitment Drive 2024 | Trainee Business Service Support Advisor

Job Overview

BT Group is conducting a recruitment drive to hire candidates for the role of Trainee Business Service Support Advisor at Gurugram, India location. Check out the complete job details below.

Company	BT Group
Position	Trainee Business Service Support Advisor
Location	Gurugram, India
Salary	As per Company Standards
Job ID	36419
Posting Date	25th July 2024

Qualifications & Skills Required

• Graduation
• Complaint Management
• Information Management
• Communication
• Requirements Analysis
• Continuous Improvement
• Issue Resolution
• Problem Solving
• Billing
• Time Management
• Customer Relationship Management
• Escalation Management
• Technical Support
• Decision Making
• Growth Mindset
• Stakeholder Management
• Inclusive Leadership

Job Responsibilities

• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
• Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
• Participates in the continuous improvement activities to improve the customer service team processes.

How to Apply

Interested candidates can apply using the link below:

Apply Now

(Apply before the link expires)

Note: Only shortlisted candidates will be contacted for further rounds.

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